PRIVACY POLICY FOR PATIENTS AND PATIENT REPRESENTATIVES

LAST UPDATED ON SEP 24, 2026

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1. GENERAL

1.1. Global Second Opinion Ltd. ("we", "us") operates the Global Second Opinion Platform (“Platform”) available at http://www.globalsecondopinion.com/ ("Website"). We act as the data controller within the meaning of Article 4(7) GDPR for the processing activities described in this Policy. Our EU representative is Affinity Ltd. (Królowej Jadwigi 43, 61-871 Poznań, Poland - gdpr.representative@affinity-group.pl).

1.2. The Platform enables referring local physicians as well as other “Patient Representatives” and "Patients" (jointly identified as “Users”), as detailed in the Terms & Conditions, to request treatment opinions (“Second Opinions”) by Medical Professionals” We offer our services via the website http://www.globalsecondopinion.com/, which is regulated by:

i. This Privacy Policy for Patients and Patient Representatives;

ii. The General Privacy Policy;

iii. The Terms & Conditions; and

iv. The Cookie Policy.

1.3. It is of our utmost importance to protect any personal data. We therefore comply with the applicable data protection provisions, in particular the EU General Data Protection Regulation ("GDPR") concerning the protection, lawful processing and confidentiality of your personal data (including personal data you provide to us or process for us on behalf of other people, such as Patients where you are a Patient Representative) as well as data security.

1.4. This Privacy Policy explains to you the nature, extent and purposes of the processing of your personal data (including personal data that you provide to us or process for us on behalf of other people) when you request a Second Opinion via our Platform concerning a medical condition.

1.5. Any processing of personal data that is not directly related to the use of the Platform for requesting or providing medical second opinions (in particular general website use, marketing activities, newsletters and cookies) is governed exclusively by the General Privacy Policy.

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2. REGISTRATION PROCESS AND USER ROLES

2.1 Through the registration process, according to section 2.1 of this Privacy Policy and our Terms & Conditions, Users create an individual profile ("Profile") with information about themselves. Further, depending on the category of User concerned, the User may perform the following actions:

i. Patients: They have the possibility to upload, post and submit certain content to the Platform in order to request Second Opinions.

ii. Patient Representatives: When they have previously been authorized by the Patient, or in the Patient’s vital interest, they have the possibility to upload, post and submit certain content to the Platform in order to request a Second Opinion on behalf of the Patient.

2.2. Where the User is a Patient Representative, they expressly guarantee Medical Second Opinion Ltd. that they are allowed to provide the Patient’s health data for the processing intended by this Website and our Platform (including the transfer of the Patient’s data including health data to the hospitals and Medical Professionals that will provide the Second Opinion) on a valid legal basis pursuant to Articles 6 and, where applicable, Article 9 GDPR, in particular under the prior authorization (explicit consent) of the Patient pursuant to Article 9(2)(a) GDPR or, where applicable, on the basis of the Patient’s vital interests pursuant to Article 9(2)(c) GDPR.

2.3. As a consequence, where a Patient Representative provides us with Patient information, he/she shall be responsible to inform the Patient of the processing of his/her personal data (particularly, his/her health data) by Medical Second Opinion Ltd. by this Website and Platform. Therefore, the Patient Representative also guarantees that he/she obtained the appropriate prior specific authorization from the Patient to do so, unless there is one of the exceptions set out in section 2.2. of this Privacy Policy for Patients and Patient Representatives and where Medical Second Opinion Ltd. is not obliged to inform the Patient.

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3. WHICH OF YOUR PERSONAL DATA DO WE COLLECT, FOR WHICH PURPOSES AND ON WHICH LEGAL BASIS DO WE PROCESS IT?

3.1. Registration and User Account

When Users are registered on our Platform and have a user account for the use of our Online Services (an “Account” as detailed in the Terms & Conditions), we process the following personal data as data controller: title, name, date of birth, gender, country of residence, e-mail address, hospital/practice if a local physician creates the account, IP address, as well as your access data.

After completing the registration form and once the User Account has been created, a User becomes a User of Medical Second Opinion Ltd. We process the data of your User Account solely for operating your Account and the provision of our Online Services. This data processing is therefore necessary for the fulfilment of our (pre)contractual obligations. The legal basis for this processing is Article 6(1)(b) GDPR (performance of a contract)

We store data in connection with your registration and your User Account either until the end of your client relationship with us, or beyond that until the expiry of the respective legal retention periods (usually no longer than a time period of 7 years).

3.2. Requesting Second Opinions

Where Patient Representatives share Patient data with cooperating hospitals, medical professionals or translators for the purpose of obtaining a Second Opinion, such disclosure takes place only on the basis of a valid legal basis pursuant to Articles 6 and, where applicable, Article 9 GDPR, in particular the Patient’s explicit consent or, where applicable, the Patient’s vital interests.

Following the request for a Second Opinion, the cooperating hospitals and the medical professionals involved in the provision of the Second Opinion process personal data together with Global Second Opinion Ltd. as joint controllers within the meaning of Article 26 GDPR, to the extent that they jointly determine the purposes and means of the processing. The respective responsibilities of the joint controllers are governed by agreements concluded in accordance with Article 26 GDPR.

In this context, we process data relating to the Second Opinion, including the name and location of the Patient (and, where applicable, of the local physician or Patient Representative), the date of the Second Opinion request, the date of completion, the hospital providing the Second Opinion, and any modifications of diagnosis, treatment or management resulting from the Second Opinion.

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4. WHERE DO WE RECEIVE THE PERSONAL DATA FROM?

Depending on who requests the Second Opinion, we receive the personal data either directly from you (or if applicable, from the Patient Representative). Further, the data within the Second Opinion results from cooperating hospitals/physicians in third countries.

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5. IS THE PERSONAL DATA TRANSMITTED TO THIRD PARTIES?

5.1. We entrust your personal data (if applicable, also the personal data you provide us with from other persons) only to the extent necessary to the following external service providers (acting as data processors pursuant to Article 28 GDPR) that support us with the performance of our services:

i. Translators;

ii. IT-service providers and/or providers of data hosting solutions or similar services;

iii. Other service providers, providers of tools and software solutions, and cloud based applications that support us with the performance of our Online Services and operate on our behalf (including providers of marketing tools and communication service providers).

All our data processors process the personal data only on our behalf and on the basis of our instructions so that we can provide Users with our Online Services.

5.2. Apart from that, we transmit the personal data in the extent necessary to the following recipients (controller):

i. Cooperating hospitals and medical professionals involved in the provision of the requested Second Opinion, who process personal data together with us as joint controllers within the meaning of Article 26 GDPR based on your explicit consent pursuant to Article 9(2)(a) GDPR or, where applicable, on the basis of the Patient’s vital interests pursuant to Article 9(2)(c) GDPR.

ii. Potential third parties that are participating in the provision of services for the fulfilment of our contractual obligations (e.g. banks for processing of the payment, payment service providers), who act as independent controllers.

The processing is based on Article 6(1)(b) GDPR (performance of a contract).

iii. External third parties based acting as independent controllers, where the transfer is necessary based on our legitimate interests (e.g. auditors and tax consultants, insurances in case of insured events, legal representatives in case of incidents, courts and competent authorities); The processing is based on Article 6(1)(f) GDPR (legitimate interests).

iv. Authorities, courts and other public entities acting as independent controllers, to the extent required by applicable law.

The processing is based on Article 6(1)(c) GDPR (legal obligation).

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6. IS THE PERSONAL DATA TRANSFERRED OR PROCESSED OUTSIDE THE EU

Personal data may be transferred to or processed in countries outside the European Union (EU) or the European Economic Area (EEA) in connection with the provision of Second Opinions, in particular where cooperating hospitals, medical professionals, translators, payment service providers or other service providers are located in third countries.

Any transfer of personal data to third countries takes place only where it is necessary for the fulfilment of our (pre)contractual obligations, on the basis of a valid legal basis pursuant to Article 6 GDPR and, where applicable, Article 9 GDPR, or where we are subject to a legal obligation.

Where personal data is transferred to third countries, such transfers are carried out exclusively in compliance with Articles 44 et seq. GDPR. In particular, transfers are based on an adequacy decision of the European Commission or, where no such decision exists, on appropriate safeguards such as standard contractual clauses adopted by the European Commission, supplemented where necessary by appropriate technical and organisational measures.

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7. HOW LONG DO WE STORE THE PERSONAL DATA?

We store personal data only for as long as necessary for the purposes described in this Privacy Policy and in accordance with applicable statutory retention obligations.

7.1. User account and registration data

Personal data processed in connection with the registration and use of the Platform for requesting Second Opinions (including account and contact data) is stored for the duration of the contractual relationship with the respective User.

After termination of the contractual relationship, such data is only stored where allowed and required under applicable law, such as tax and accounting laws or where further storage is necessary for the establishment, exercise or defence of legal claims.

7.2. Data processed in connection with Second Opinions

Personal data, including health data, processed for the purpose of requesting, coordinating and providing Second Opinions is stored for as long as necessary to fulfil the contractual obligations and to provide the requested Second Opinion.

After completion of the Second Opinion and termination of the contractual relationship, such data is only stored where allowed and required under applicable law, such as tax and accounting laws or where further storage is necessary for the establishment, exercise or defence of legal claims.

7.3. Consent‑based processing

Where the processing of personal data, in particular health data, is based on the Patient’s explicit consent, such data is stored until the consent is withdrawn, unless further storage is permitted or required under applicable law.

7.4. Communication related to Second Opinions

Personal data processed in connection with communications directly related to the requesting or provision of a Second Opinion is stored for a maximum period of six (6) months after final handling of the request, unless longer retention is required for contractual documentation or legal purposes.

7.5. Anonymisation and deletion

Where possible and appropriate, personal data, in particular health data, is anonymised once it is no longer required for the purposes for which it was collected. Personal data that is no longer required and not subject to statutory retention obligations is deleted without undue delay.

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8. WHICH DATA PROTECTION RIGHTS DO USERS HAVE?

8.1. Users have the right to access their personal data that is being processed by us (Art 15 GDPR). Further, they have the right to rectification of inaccurate or incomplete data and – under certain circumstances – the right to erasure (Art 16 and Art 17 GDPR). Additionally, they have the right to restriction of processing (Art 18 GDPR) as well as the right to data portability concerning the data they have provided us with (Art 20 GDPR).

8.2. Moreover, Users have the right to object on grounds relating to their particular situation (Art 21 GDPR). Such an objection can in particular occur relating to processing of data for the purposes of direct marketing.

8.3. Additionally, Users have the right to withdraw their consent at any time.

8.4. Finally, Users have the right to lodge a complaint with the competent supervisory authority (Art 77 GDPR).

8.5. If Users have questions relating to this or any other questions, they can contact our Data Protection Officer at: Affinity Ltd., Królowej Jadwigi 43, 61-871 Poznań, Poland, Electronic address: gdpr.representative@affinity-group.pl

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9. HOW DO WE SECURE THE PERSONAL DATA?

9.1. We comply with appropriate technical and organizational security measures pursuant to Art 32 GDPR, considering the risks, to guarantee an appropriate data protection level, especially to protect the personal data against accidental or unlawful destruction, alteration or against loss and against unauthorized disclosure or unauthorized access. Our security measures include:

i. Encrypted connection and SSL certificate.

ii. Authentication, authorization, encryption and access restriction mechanisms at the level of: firewall, server and application, firewall and antivirus protection.

iii. Security logs with digital record of server activity.

iv. The use of secure and proven solutions for database service, server website, web container, user interface and integration.

v. System design and implementation procedures based on good practices and guidelines to protect the system against the most common attacks according to the documentation of OWASP project management.

vi. Forced use of secure passwords.

vii. Automatic inactivity logout.

viii. Secure facilities for data storage.

ix. Access to information on a need-to-know basis and role-based access control.

x. Systematic anonymization or deletion of personal data which is no longer necessary for the purposes they were collected and processed.

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10. AMENDMENTS TO OUR PRIVACY POLICY FOR PATIENTS AND PATIENT REPRESENTATIVES

We may update this Privacy Policy from time to time to reflect changes in legal requirements, our processing practices, or technical developments.

The current version will always be available on our website.

Where required by applicable law, we will inform you about material changes.

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Find previous versions of our Privacy Policy for Patients and Patient Representatives here.

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TERMS & CONDITIONS

LAST UPDATED ON SEP 24, 2026‍

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DETAILS OF THE COMPANY

Company: Global Second Opinion Ltd.

Location of principal office: 37 Perry St. #1, 02445 Brookline, MA USA

Email: info@globalsecondopinion.com

Company Registration:

The Commonwealth of Massachusetts, ID number: 001390930

Delaware SR#20195708364

EIN: 84-2038100

Objective of the Company: Medical advice intermediation platform

Thank you for using the Global Second Opinion Platform. By visiting or using the Platform (as defined below) you (“you”, “your”, “User/s”) accept and agree to be bound by the following Terms and Conditions (“Terms”) and any applicable terms, conditions, policies, notices and operating rules contained or referenced in this document or on the Platform in full (collectively the “Agreement”). We may ask you to expressly agree to these Terms if you register an account on our Platform or use any product or service. If you are entering into this Agreement on behalf of a company or other legal entity, you confirm that you have the authority to bind such entity to these Terms, in which case the terms “you”, “your” or “User/s” shall refer to such entity. If you do not have such authority, or if you do not agree with these Terms, you must not accept this Agreement and may not visit or use the Platform.

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1. SCOPE OF AGREEMENT, GENERAL TERMS

1. The Platform refers to all content, services and any and all products provided by Global Second Opinion Ltd. (“we”, “us”) at or through https://www.globalsecondopinion.com/ (“Website”). Its main purpose is to enable local physicians, other “Patient Representatives” as well as “Patients” (as defined in article 6.1.) to request and get access to treatment and/or diagnostic expert opinions and medical advice (“Second Opinions”) from physicians who are experts in their respective medical fields (“Medical Professionals”).

2. These Terms are made available at any time and free of charge to all persons visiting and using the Platform. The Terms are published on the Website in such a way that it is possible to obtain, view, download, retrieve and save the content of the Terms over the Internet without creating any account or subscribing to any particular service. We publish all versions of the Terms that were valid and applicable at any point of time during the period we provided services at or via the Platform.

3. The version of these Terms applicable to the contract is the version in force at the time you accept them (including by clicking the respective acceptance box) or, where applicable, at the time the contract is concluded. Any amendments to these Terms shall apply only to future use of the Platform and shall require your renewed acceptance where required by law. These Terms continue to apply to services already commenced at the time of such acceptance.

4. We may amend these Terms and other regulations referenced in this document from time to time for objectively justified reasons (in particular changes in applicable law or regulatory requirements, changes in case law, security reasons, technical developments, or further development of the Platform). The version of the Terms in force at the time a user submits a new case to the Platform will apply to that case. For any case that was submitted before the effective date of an amendment and remains open, pending, or otherwise active, the version of the Terms accepted by the user at the time of submission will remain applicable to that case, unless: (i) a change is required by applicable law or a binding regulatory requirement; or (ii) the change is necessary to address a material security, privacy, or fraud-prevention risk. We will notify users with open cases of any such amendments at least 30 days prior to their intended effective date by e-mail or via the Platform. Such notice will clearly inform you about (i) the content and scope of the changes, (ii) the effective date, (iii) your right to object to the changes, and (iv) the consequences of failing to object. Amendments that materially affect the main performance obligations or significantly alter the contractual balance (in particular with regard to essential service features, pricing, or liability) shall not become effective without your express consent. Amendments that do not materially affect the contractual relationship (“non-material amendments”) shall become effective on the indicated effective date unless you object within the 30-day notice period. If you object, the Agreement shall continue under the previous version of the Terms. A lack of objection within the notice period shall only be deemed as consent to non-material amendments if you were specifically informed of this consequence in the notification.

5. The Platform may contain links to third-party websites or services (“Third-Party Websites”). Linked sites or services are not under our control, and we are not responsible for the content of any linked site or service. Links are provided as a convenience only, and a link does not imply that we endorse, sponsor, or are affiliated with the linked site or service. When accessing Third-Party Websites, their respective terms and conditions may apply.

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2. SCOPE OF SERVICES

1. We created and manage the Platform to facilitate your access to treatment and/or diagnostic expert opinions and medical advice provided in the form of online Second Opinions by Medical Professionals. We are independent from these Medical Professionals but we provide you with functions of the Platform and ancillary services necessary to obtain Second Opinions. After registration of an account on our Platform you can:

i. Request Second Opinions for one or more cases.

ii. Upload and submit data and medical records relevant for Second Opinions.

iii. Make electronic payments.

iv. Get access to and download Second Opinions and/or other related documents that were issued on your request.

v. Communicate with us via the internal messaging system on the Platform.

vi. Fill in the feedback survey.

2. In order to get your Second Opinion issued we:

i. Make initial verification of completeness of submitted data and medical records.

ii. Get relevant information and documents translated and translate the Second Opinion back into your language of preference (if necessary).

iii. Submit your case to a Hospital or Medical Professional who fits your specific case to provide the Second Opinion.

iv. When submitted to a Hospital, request a Medical Professional to issue the Second Opinion on your behalf.

v. Supervise the whole process (e.g. contact and coordinate actions of its participants).

3. Our electronic services also enable our Users to:

i. Browse the content of the Website.

ii. Contact us via the provided contact form or by e-mail.

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3. TECHNICAL REQUIREMENTS TO USE THE PLATFORM

1. In order to use the Platform and/or services, the following technical conditions must be met:

i. Access to the Internet.

ii. Web browser (one of the following): Firefox, Chrome, Safari, Edge or Opera, updated to the latest version, with Javascript support enabled.

iii. Device with technical parameters that support the operation of listed web browsers.

iv. Active e-mail account.

v. When using antivirus or firewall software which, due to its settings, blocks access to certain websites or prevents the use of certain functions, an appropriate software configuration is necessary, in particular by adding the Website address to the trusted addresses.

vi. Recommended minimum display resolution: 640 x 800 pixels.

vii. Documents can be uploaded in the following file formats: Word (DOC, DOCX), Excel (XLS, XLSX, CSV), Adobe (PDF)

viii. Images can be uploaded in the following file formats: Image (JPG, JPEG, GIF, PNG,)

2. We make every effort to ensure that the use of the Platform is possible from all common types of computers, operating systems and web browsers but we do not recommend using the Platform in whole or in part using tools other than those mentioned in article 3.1.

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4. REGISTRATION AND ACCOUNT

1. To be able to request Second Opinions, you have to validly register for an account (“Account”) by filling in the registration form on the Platform.

2. By registering, you represent and warrant that you are at least 18 years old as well as legally competent to use the Platform. For minors and mentally disabled persons with legal limits to decision making, parental or legal representation is needed. For representatives, legal representation or express authorization from the patient is needed.

3. You must provide accurate and complete information and keep your Account information updated without undue delay. By submitting the registration form, you confirm the correctness of the provided information and compliance with these Terms.

4. You cannot register for more than one Account. However, you may deal with multiple cases via one Account.

5. Users are responsible for keeping their Account login information (username and password) confidential and thus not disclosing the Account login information to third parties. We can only automatically verify (during the login process) whether the access password provided by the User matches a properly activated username. We shall not be obligated to perform any further verification. The User shall notify us immediately if he/she becomes aware of any loss or unauthorized use of his/her login information. We will then block access to the Account and provide the User with new login information. In the event of a culpable breach of this obligation, the User shall be liable in accordance with the applicable statutory provisions.

6. You have the right to request the deletion of your Account on the Platform at any time. The request shall be sent to info@globalsecondopinion.com from your email assigned to the Account. We shall de-register you and delete your Account (including User Content and Second Opinions provided through the Platform) within a period no longer than 7 days from the date of your request submission. If you requested a Second Opinion that has not yet been issued and you wish to delete your Account, we will provide the Second Opinion by email to the address associated with your Account. You are responsible for ensuring that the email address provided is accurate and up to date.

7. If you do not log in to your Account for longer than 6 months, we have the right to delete your Account (including User Content and Second Opinions provided through the Platform) with advance notice sent to you via e-mail at least 30 days prior to the deletion. However, the Account may not be deleted for inactivity reasons within the period of the Second Opinion being issued and 6 months after it was made available on the Platform.

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5. LICENSES AND PERMISSIONS

1. Local Physicians (i.e., healthcare professionals, excluding consumers) requesting Second Opinions via the Platform represent and warrant that they have obtained all necessary trade and other licenses, academic degrees, permissions, certificates and that they are licensed, registered and entitled to practice as physicians according to the law of the country of their residence. They also represent and warrant that they are authorized by law or by the patient to use the Platform.

2. Local Physicians shall at their sole discretion maintain any required Licenses and Permissions for the entire period they are using the Platform.

3. Local Physicians shall fully indemnify and hold us harmless from and against any claims, damages, liabilities, costs, losses and expenses arising out of use of the Platform or offering of services without having in place all required Licenses and Permissions.

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5. USER PROFILE, USER CONTENT AND SECOND OPINIONS

1. Through the registration process, Users create an individual profile (“Profile”) with information about themselves. Further, depending on the category of User, the User may perform the following actions:

i. Local Physicians: They have the possibility to upload, post and submit certain content to the Platform in order to request (on behalf of the Patient, when they have been previously authorized by the Patient, or based on the applicable law or in the Patient’s vital interest) Second Opinions concerning a Patient’s health condition.

ii. Patients: They have the possibility to upload, post and submit certain content to the Platform in order to request Second Opinions concerning their health condition.

iii. Other Patient Representatives:  Where duly authorized by the Patient, or where permitted under applicable laws (including in cases of vital interest), Patient Representatives may upload, post, and submit content to the Platform in order to request a Second Opinion on behalf of the Patient. Patient Representatives may include friends, family members, caregivers or other persons acting on behalf of the Patient, provided that such representation is made in accordance with applicable laws.

2. This content may include texts and images and shall only include data and medical records that are relevant for the Second Opinion (“User Content”).

3. Where the User is a Local Physician or a Patient Representative of the Patient requesting a Second Opinion, he/she expressly guarantees Global Second Opinion Ltd. that they can give us the Patient’s health data for the processing intended under this Website and our Platform in accordance with applicable law.

4. You are responsible for ensuring that any submitted User Content complies with all applicable laws, does not infringe any third party rights and is neither offensive nor improper. We do not adopt User Content as our own and are not obliged to monitor such content. However, this does not affect any statutory obligations to remove or restrict access to unlawful content.

5. Further, you confirm that you have all required rights to share the user content on the Platform. You represent and guarantee for any submitted User Content that you have all rights, powers, consent declarations and authorizations necessary to upload User Content to the Platform and that you have local copies of uploaded content.

6. Where a Local Physician or Patient Representative provides us information of a Patient, he/she shall be responsible to previously inform the Patient of the processing of his/her personal data (particularly, of his/her health data) by Global Second Opinion Ltd. through our Website and Platform and, therefore, also guarantees us that he/she has obtained the appropriate prior express authorization of the Patient to do so.

7. You shall inform us promptly about any legal complaint, claim or action related to your User Content in order to allow us to delete or block the related content.

8. You agree that we are not responsible for any User Content submitted on the Platform. We do not have any obligation to screen, monitor or edit any User Content. However, we reserve the right to do so for security reasons and legal compliance (e.g. a person whose personal data has been uploaded to the Platform informs us that it has been uploaded without his/her consent). You are responsible for ensuring that your User Content complies with applicable laws and does not infringe third-party rights. In the event of a breach of these obligations, you shall be liable in accordance with the applicable statutory provisions.

9. We reserve the right to remove, block, refuse or restrict access to any User Content provided by the Users if User Content violates the safe and lawful use of the Platform or other terms of the Agreement.

10. To request a Second Opinion, you shall log in to your Account and correctly and completely fill out all the required data, upload necessary User Content and make an electronic payment for the services. The request is effectively submitted only after the successful payment.

11. Your request for a Second Opinion implies that you:

iv. Authorize us to present the submitted case to the Medical Professional who fits your specific case

v. Grant us the power to request that Medical Professional to issue the Second Opinion on your behalf.

12. Each submitted case and request for a Second Opinion is assigned to a case manager (“Case Manager”). The Case Manager supervises the process, acts as an intermediary between the participants in the process (Users, Medical Professionals), answers your questions, verifies completeness of submitted data and medical records and contacts you for additional information if needed. You can communicate with the Case Manager through an encrypted messenger within the Platform.

13. If necessary, the User Content is translated before it is submitted to the hospital and/or Medical Professional. After the Second Opinion is issued, if necessary, it is translated back into your language of preference.

14. Medical Professionals may suggest rendering additional services (e.g. additional medical consultation with other experts, medical re-examination or further tests etc.) if their results could have a significant impact on the Medical Professional’s recommendations. We will inform you about any suggestion or request by Medical Professionals including the reasons and impact on the final price of the Second Opinion. If you do not elect to use these additional services, the expert rendering the Second Opinion shall determine if the data submitted is sufficient to provide the Second Opinion.

15. You will be informed by e-mail when the Second Opinion is available through our Platform. We will provide you with the original version of the Second Opinion, as well as with the translated version in your language of preference. Additionally, if requested, we will provide you with the translations of relevant User Content.

16. A Second Opinion shall be issued, translated and delivered to you without undue delay, usually within 2 to 3 weeks from the date of your request. We will use every effort so that the maximum time limit for the Second Opinion to be delivered to you through the Platform shall not exceed 4 weeks from the date of your request. However, the time limit does not include time necessary for you to provide us with necessary additional information, supplementation of User Content or rendering additional services you agreed.

17. User Content which:

i. Was uploaded to our Platform but has not become part of a valid request for a Second Opinion within the month of the upload or

ii. Is objectively irrelevant for issuing the Second Opinion or

iii. Has already been used by the Medical Professional

may be deleted by us from the Platform with advance notice sent to you via e-mail at least 14 days prior to the deletion. During this period, you may download or request a copy of such User Content. We will retain and not delete User Content and related data to the extent necessary to comply with applicable legal retention obligations or to establish, exercise or defend legal claims. Second Opinions and translations of User Content may also be deleted from the Platform with 14-days advance notice but no sooner than 6 months after they were delivered to you through the Platform. Mandatory statutory consumer rights remain unaffected.

18. We reserve the right to irreversibly anonymize User Content and Second Opinions, to the extent permitted by applicable law. For this purpose, you grant us a non-exclusive right to process and anonymize such content. Any processing of personal data is governed by our Privacy Policy.

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6. PAYMENT

1. The total price for issuing a Second Opinion including any surcharges will be communicated to you in advance in a clear and transparent manner before you place an order and payment procedures can be consulted by contacting us via email (info@globalsecondopinion.com) or through the contact form on the webpage. Prices cover all costs related to issuing the Second Opinion (e.g. costs of using the Platform, Case Manager assistance, translation services, remuneration of the Medical Professional and all taxes or other fees we are obliged to pay or collect for the service) except:

i. Surcharges for additional services.

ii. Bank service charges (as may be applied by your bank or credit card provider).

2. Payments shall be made by credit card or other payment modality. Payment confirmation is sent to your email address.

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7. RIGHT OF WITHDRAWAL AND CONSEQUENCES - INDIVIDUAL USERS

1. If the User qualifies as a consumer, they have the right to withdraw from the contract concluded with us within fourteen (14) days ("Withdrawal Period") from the conclusion of the contract, without giving any reason. To exercise this right, the User must inform us (Global Second Opinion Ltd., 37 Perry St. #1, 02445 Brookline, MA, USA; e-mail: info@globalsecondopinion.com) of their decision to withdraw from the contract by an unequivocal statement (e.g. a letter sent by post or e-mail). No specific form is required for the withdrawal. The User may use the model withdrawal form attached to these Terms and Conditions for this purpose, but is not obliged to. The User may also exercise the right of withdrawal online at https://www.globalsecondopinion.com/ through the contact form. If User use this online function, we will immediately send you a confirmation of receipt on a durable medium (e.g., via email) containing information about the content of the withdrawal notice, as well as the date and time of its receipt.

2. If the User withdraws from a contract within the Withdrawal Period, we shall reimburse all payments received from the User without undue delay and in any event not later than fourteen (14) days from the day on which we receive notification of the withdrawal. The refund will be made using the same means of payment that the User used for the initial transaction, unless expressly agreed otherwise. In no case will the User be charged any fees for the refund.

3. User has no withdrawal right in the event that the service has been fully performed or if the performance has begun with the consumer’s prior express consent, and with the acknowledgement before the beginning of service provision that she/he will lose their right of withdrawal once the contract has been fully performed.

4. If the User has expressly requested that performance begin before the expiry of the withdrawal period, the User shall pay a proportionate amount corresponding to the services already provided.

Withdrawal Form

Contact:

Global Second Opinion Ltd.

37 Perry St. #1, 02445 Brookline, MA, USA

e-mail: info@globalsecondopinion.com

If you wish to withdraw from the contract, please complete this form and return it to us.

To:

Global Second Opinion Ltd., 37 Perry St. #1, 02445 Brookline, MA, USA

or by e-mail to: info@globalsecondopinion.com

I/we (*) hereby withdraw from the contract concluded by me/us (*) concerning the purchase of the following goods (*)/the provision of the following service (*):

– Ordered on (*)/received on (*)

– Name of consumer(s)

– Address of consumer(s)

– Signature of consumer(s) (only if notification is on paper)

– Date

(*) Delete as appropriate

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8. USE RESTRICTIONS

1. It is important that the Platform is used safely and in accordance with any of the applicable laws. Thus, you are prohibited to use the Platform, in particular but not limited, to (“Use Restrictions”):

i. Make untrue statements and allegations or provide User Content against better knowledge.

ii. Misuse the Platform for promotion and marketing of own services.

iii. Promote any illegal activity, or advocate, promote or assist any unlawful act.

iv. Submit any material or content that is pornographic, obscene, improper, offensive, threatening, harassing, libelous, hate-oriented, harmful, defamatory, racist, xenophobic, shocking, illegal, or otherwise objectionable.

v. Violate legal rights (including the rights of publicity and privacy) of others or submit any content that could give rise to any civil or criminal liability under any applicable laws.

vi. Submit or encourage the submission of any material that may infringe the intellectual property rights or other rights of third parties, including trademark, copyright, patent, or right of publicity, or which otherwise constitutes or promotes counterfeit materials or goods.

vii. Decompile, disassemble, reverse engineer, copy, transfer, or otherwise use the Platform or any content except as permitted by copyright law.

viii. Crawling, scraping, caching or otherwise assessing any content on the Platform via automated means.

ix. Submit any material or content that attempts to falsely state or otherwise misrepresent your identity or affiliation with a person or entity.

x. Submit material or content that promotes, provides, or relates to instructional information about illegal activities or promotes physical harm or injury against any individual or group.

xi. Submit or otherwise make available any unsolicited or unauthorized advertising, promotional materials, "junk mail", "spam", "chain letters", "pyramid schemes", or any other form of solicitation.

xii. Use the Platform in a manner that (i) is likely to interrupt, suspend, slow down or hinder the continuity of the Platform, (ii) constitutes an intrusion or attempt to break into the Platform or our information technology (IT) infrastructure, (iii) will divert resources from the Platform system, (iv) may place a disproportionate load on the infrastructure of the Platform, or (v) constitutes an attack on security and authentication measures of the Platform or our IT infrastructure.

xiii. Intrude into a third party's computer system, engage in any activity that may damage, control, interfere with or intercept all or part of a third party's computer system and violate its integrity or security, or otherwise transmit any materials or content that is harmful for a third party's information system (including but not limited to viruses, worms, Trojans).

xiv. Distribute any part of the Platform, including but not limited to any content, in any medium without prior written authorization from us or the respective owner.

2. We may discontinue the provision of selected services and remove or block your User Content and/or Account in case we reasonably determine a culpable violation of these Terms.

3. Further, we reserve the right to restrict your access, temporarily or indefinitely block or terminate your Account, warn other Users because of your culpable actions or issue you a warning, especially if:

i. You culpably breach these Terms;

ii. Other Users rightfully complain about your activities on the Platform;

iii. We have justified grounds to believe that your actions may cause any loss or liability to other Users or to us.

9. INTELLECTUAL PROPERTY RIGHTS AND LICENCE

1. You retain all ownership rights of any User Content you provide us through the Platform. We do not claim ownership of any User Content.

2. We will only host and store your User Content and provide it to the relevant recipient(s) as intended by you.

3. Except for the content provided by Users, all elements of the Platform, such as text, pictures, illustrations, as well as design and structure of the Platform and structure and contents of the database are subject to copyright protection and the protection of intellectual property. Unless we expressly agree in writing, these elements may not be copied, sent, made available, presented, performed, modified, translated or utilized.

4. You agree not to change or delete any copyright or proprietary notice related to materials downloaded from the Platform or shared by us by other means (e.g. by newsletter).

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10. REPORTING VIOLATIONS

1. We try our best to protect your as well as other people's rights. However, we do not and cannot screen or monitor User Content as regards to potential violations of applicable laws or other people's rights due to the large amount of User Content, no obligation to screen or filter, and the lack of visibility of potential infringements.

2. If you believe that content on the Platform violates your or other people's rights (e.g. intellectual property or privacy rights), is in any other way improper or violates these Terms, the Privacy Policy for Patients and Patient Representatives, the General Privacy Policy and the Cookie Policy, you can report such violation to us at any time (e.g. via e-mail). We will duly review reported content and make diligent efforts to eliminate infringing content and to take legal action as appropriate. We may – at our sole discretion – also contact the accused User to better understand and solve the situation.

3. If a User infringes other people's rights, we will – at our sole discretion – disable its User Account when appropriate.

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11. WARRANTY

1. Towards Users, who are a consumer, the statutory warranty rights apply.

2. Towards Users, who are professionals, the following conditions apply:

2.1. The Medical Professionals providing their own services through our Platform (especially rendering Second Opinions) will not have the benefit of information that would be obtained by examining the Patient in person and observing the Patient's physical condition. Therefore, the Medical Professionals providing services through our Platform may not be aware of facts or information that would affect his or her Second Opinion of the patient's medical condition. Local Physicians requesting Second Opinions are aware of the fact that (i) the information used for rendering the Second Opinion is limited, (ii) diagnoses and Second Opinions are also limited and provisional, (iii) the Second Opinion is not intended to and cannot replace a full medical evaluation or an in-person visit with a physician.

2.2. Local Physicians acknowledge that the main service of the Platform is the provision of access to User Content which have been shared by Users. Due to the extent of content, information, material and data provided by Users, we do not have any influence on the availability, correctness, reliability and accuracy of specific contents. Accordingly, the Platform is provided in the state “as is” to the extent permitted by applicable law.

2.3. We provide the services of the Platform with due care. However, it is not possible to entirely avoid errors, infringements by third parties or mistakes in the Platform and in the content originating from Users. We can – also in consideration of the risks of the Internet – not warrant the accuracy, reliability, quality, suitability, safety, completeness and timeliness of the Platform and its content. In consideration of these circumstances, some information on the Platform may not be up to date, complete or accurate. Nevertheless, we will make diligent efforts to duly eliminate any noticed or notified error.

2.4. We do not guarantee that the Platform will be available without interruption or error. Temporary interruptions, including for maintenance purposes, may occur. We may modify, suspend or discontinue the Platform, in whole or in part, to the extent reasonably necessary. Our liability in connection with the availability of the Platform and any loss of User Content shall be governed exclusively by point 13 below.

2.5. You also acknowledge that the Internet may be subject to breaches of security and that the submission of User Content or other information may not be secure.

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12. LIABILITY

1. We shall not be liable for damages caused by slight negligence.

2. Towards Users, who are consumers, no limitation of liability herein does apply to damages caused by intent or gross negligence, injury of life, personal harm and injury of health as well as damages due to breach of main contractual clauses or claims according to the product liability laws. Towards Users, who are professionals, the following limitations of liability apply:

2.1. We are independent from translators and Medical Professionals who provide their own services through the Platform. Accordingly, we are not liable for acts or omissions of such providers to the extent these are outside our control and not attributable to us. In particular, we do not engage in the practice of medicine or provide any other health services. The Platform is not a substitute for medical care and does not aim to replace the physician-patient relationship.

2.2. You acknowledge that no part of the Platform (except from Second Opinions issued by Medical Professionals) including but not limited to information, links, articles, images, audio and video recordings shall constitute or be treated as professional medical advice, diagnosis, treatment or their substitute. To the extent permitted by applicable law, your use of any information or materials provided on the Platform, in the newsletter or in other communications is at your own risk, and we shall not be liable for damages arising solely from reliance on such general information.

2.3. We disclaim any liability for Third-Party Services, including but not limited to any information, content, advertising, products and/or services and their technical availability, set forth on linked sites. This shall not apply to the extent that we have adopted such third-party content as our own or have assumed responsibility for it, or where liability is mandatory under applicable law.

2.4. We are not liable for simple gross negligence, indirect damages, losses, damages to data, consequential damages, damages due to imposed fines.

2.5. We are only liable for blatant gross negligence, intent, claims according to product liability laws, bodily injuries and death.

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13. INDEMNIFICATION

The indemnification obligations set out in this section shall apply only to Users, who are professionals and not for consumers:

The User shall fully indemnify and hold us harmless from and against any claims, damages, liabilities, costs, losses and expenses arising out of (i) the User's negligent breach of these Terms, (ii) the User's negligent violation of any third party right, including without limitation any intellectual property, right of publicity, or privacy right and/or (iii) any of its User Content or use of the Platform causing negligently damage to us or a third party.

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14. CONTACT AND COMPLAINTS PROCEDURE

1. We make every effort to properly provide services by electronic means, to ensure the proper functioning of the Platform, as well as to assist you in solving problems related to its functioning.

2. You may contact us in relation to the services provided:

i. In an electronic form by e-mail to info@globalsecondopinion.com, through the Website contact form or the Platform internal messaging system.

ii. In writing to: Global Second Opinion Ltd., 37 Perry St. #1, 02445 Brookline, MA, USA;

3. We may contact you:

i. In electronic form: by e-mail or by Platform internal messaging system;

ii. By phone; or

iii. In writing to the e-mail, phone number or mailing address provided by you.

4. If, in your opinion, services provided by us are not rendered in accordance with the Agreement, you may present your reservations in the manner specified below (“Complaint”).

5. A Complaint may be lodged in one of the forms listed in article 16.2. A Complaint shall contain at least:

i. your full name,

ii. name of the company or other legal entity if you act on behalf of such entity,

iii. the description of your reservations and

iv. the proposed method of handling the Complaint.

6. We shall handle a Complaint within 14 days from the date of its receipt. When a Complaint does not contain the information necessary to handle it, we shall ask you to supplement the required information, and then the period of 14 days shall run from the date of submitting the supplemented Complaint. In more complex cases (e.g. if we have to clarify circumstances you referred to in your Complaint with our contractors or subcontractors), the time limit to handle the Complaint may be extended by us by up to 14 more days. We will inform you of the extension explaining the reasons for the delay and indicating the circumstances that require additional clarification.

7. A reply to the Complaint shall be provided to you in the same form it was lodged unless you specify otherwise.

8. You may appeal against the decision taken by us concerning a Complaint (“Appeal”). The provisions of articles 16.5 - 16.8 shall apply accordingly.

9. Nothing in this section shall limit or exclude any mandatory rights you may have under applicable law, in particular consumer protection laws.

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15. FINAL PROVISIONS

1. To the maximum permitted by the applicable law, any legal dispute arising from the use of the Platform shall be governed exclusively by the substantive law of the Commonwealth of Massachusetts, USA, without giving effect to any principles of conflicts of law. If you are a consumer, this choice of law shall not deprive you of the protection afforded to you by mandatory provisions of the law of your country of residence.

2. To the maximum permitted by the applicable law, all disputes directly or indirectly relating to or in connection with the use of the Platform and Website shall be subject to the exclusive jurisdiction of the competent courts of the Commonwealth of Massachusetts, USA. If you are a consumer, you may also bring proceedings before the courts of your place of residence, and mandatory statutory provisions on jurisdiction remain unaffected.

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Find previous versions of our Terms and Conditions here.

COOKIE POLICY

This Cookie Policy is part of our General Privacy Policy and our Privacy Policy for Patients and Patient Representatives, and explains the use of cookies by our Website http://www.globalsecondopinion.com/. The following information about the use of cookies is provided by Medical Second Opinion Ltd. (“we”, “us” or “our”) as owner of the Website.

GENERAL

1. Cookies are files that are transmitted from our web server to your web browser and are stored on your device for later retrieval. Through such cookies, our Website can store important data to provide you with our services and to make the use of our Online Services more comfortable for you.
2. Most of the cookies that are used by us are so called "session cookies" that are stored on your device for the time of your current visit of our Website only. These temporary cookies make a conformable use of our Website possible for you (e.g. through adaptation of user settings for the sorting of references and choice of language according to your needs). Session cookies are just valid for the duration of your specific visit of our Website and are subsequently erased automatically. Moreover, we also use "persistent cookies" that stay on your device and are not erased automatically when you close your browser. You can, of course, erase these cookies yourself at any time. With persistent cookies we especially pursue the purpose to improve your user experience by customizing the Website to your personal needs and thus to optimize the loading time accordingly.
3. We use the following types of cookies on our Website:
   
   1. "Necessary Cookies" and "Functionality Cookies" are necessary to be able to provide you with our Website and the connected services, to operate our Website and serve for the proper functionality and security of our Website. These cookies are therefore necessary to pursue our legitimate interests in the provision of a user friendly and secure Website. (Please see table below).
   2. "Tracking Cookies", "Marketing Cookies" and "Web-Analysis Cookies" record your user behaviour and your interactions with our Website. Through these Cookies, we can adapt our Online Services specifically to you as well as place advertisements suitable for you. We place such cookies only on the basis of your consent that you can withdraw at any time. You can find further details about the specifically used Tracking, Marketing and Web-Analysis Cookies in point. (Please see table below).
      
4. You can adjust your internet browser so that cookies are only placed with your specific consent or generally rejected. In this case we collect only anonymous data about your visit to our Website to e.g. be able to determine the total number of visitors to our Website. If you have prohibited the use of cookies in your browser settings, we want to point out that in this case you can potentially not use all functions of our Online Services in their entirety.
   Necessary and Functionality Cookies
   Cookie: secondopcookie
   Provider: Medical Second Opinion Ltd.
   Type: Necessary
   Purpose: showing banner
   Retention: 2days
   
5. Tracking, Marketing and Web-Analysis Cookies
   Cookie: ga
   Provider: Google Analytics
   Type: Tracking
   Purpose: Tracking
   Retention: 2 years
   

COOKIES WITH OBLIGATORY CONSENT

1. Google Analytics
   Our website uses functions of the web analytics service Google Analytics by Google Inc. ("Google"), member of Privacy Shield (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active). This analysis tool uses cookies to collect standard log information and to enable analysis of the use of the website in an aggregate form. The information about your use of this website covered by the Google Analytics cookies may be transferred to Google server (usually in the US or in other countries outside the EU) and stored there. Since we respect the privacy of our users, we process only anonymized IP addresses.
   
   We also use the analyzing function of Universal Analytics, in order to obtain information about the use of our services on different devices ("Cross Device"). We use solely cookie which prior pseudonymizes user ID without processing personal data and does not transfer such personal data to Google. The data collection and storage can be objected at any time with effect for the future by deactivating the cross-device user analysis in your account.
   
   More information on Universal Analytics can be found here:
   
   https://support.google.com/analytics/answer/2838718?hl=de&ref_topic=6010376
   
   The following information is collected by Google Analytics: anonymized IP address, browser, device type, device model, country, service provider, monitor resolution (on a mobile device), dwell time, language, operating system, visited pages on the website. Google will use this information, in particular to evaluate the use of the website users, compiling reports on website activity. Google may also transfer this information to third parties where required by law or third parties process this data on behalf of Google. If you want to opt out on Google Analytics, you can download and install the following plugin:
   
   http://tools.google.com/dlpage/gaoptout
   
   User data is stored indefinitely or until you request deletion of your data. Google will then as soon as possible and in any case within 180 days delete the data.
   
   2. Google AdWords
   Google uses the DoubleClick cookie on Google's advertising network sites and certain Google services to help AdWords customers and publishers serve and manage ads on the web. When you visit a website and display or click on an ad placed through Google Advertising Network websites, a DoubleClick cookie may be placed in your browser. The DoubleClick cookie identifier associated with your browser is the same identifier used when you visit websites that use DoubleClick adware. If your browser already has a DoubleClick cookie, no additional DoubleClick cookies should be placed. For more information about the use of DoubleClick cookies in connection with DoubleClick's advertising program, please see the DoubleClick Privacy FAQ:
   
   https://policies.google.com/technologies/ads?hl=es
   
   Google Tag Manager
   On our websites we use the Google Tag Manager. This service allows website tags to be managed via an interface. Google Tag Manager does not collect any personal data.
   
   3. Google Re/Marketing Services
   This website uses the remarketing technology of Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google"). This technology enables users who have already visited our websites and online services and are interested in the service to be addressed again through targeted advertising on the pages of the Google Partner Network. The insertion of advertising takes place through the use of cookies, which are small text files that are stored on the user's computer. The text files can be used to analyse user behaviour when visiting the website and then be used for targeted product recommendations and interest-based advertising.
   
   If you do not wish to receive interest-based advertising, you may opt-out of Google's use of cookies for this purpose by visiting the site:
   
   https://www.google.de/settings/ads
   
   Alternatively, users can deactivate the use of third-party cookies by going to the Network Advertising Initiative deactivation page.
   
   By consenting to the use of cookies via our cookie banner, you consent to the processing of data about you by Google in the manner and for the purposes set out above. Please note that Google has its own privacy policies, which are independent of ours. We assume no responsibility or liability for these policies and procedures. Please read Google's privacy policy before using our website.
   
   Here you will find the relevant privacy policy of Google Inc.:
   
   http://www.google.com/intl/de/policies/privacy/

BLOCKING OR DELETING COOKIES

Notwithstanding the former information and the strictly necessary cookies to provide the services, you have the possibility to configure your browser to be warned of the use of cookies and prevent their installation on your device. However, disabling cookies may affect the proper functioning of certain sections of the Website.

Likewise, you have the possibility to revoke at any time the consent given by you for the use of cookies, without this affecting the unlawfulness of the processing based on your consent prior to your withdrawal. You can do this by configuring your browser for this purpose in the terms set out in the previous point.

Please consult the instructions and manuals of your browser for further information:

Internet Explorer: https://support.microsoft.com/es-es/help/17442/windows-internet-explorer-delete-manage-cookies
Mozilla Firefox: https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer
Google Chrome: https://support.google.com/chrome/answer/95647?hl=en
Safari: https://support.apple.com/en-gb/HT201265

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